Customer Service Officer III – Cash

Customer Service Officer III – Cash

Zemen Bank is one of the fastest growing financial institutions in Ethiopia with major blue-chip clients in its account. The Bank offers customer oriented financial services. We are a fast-moving, fast-growing financial institution seeking highly energetic individuals to join our team. We value high level of customer service excellence, integrity, diligence and teamwork. If you share these values, this is the time to join the bank

Job Description

This position is responsible for coordinating the cash movement of the bank and responding to cash requests from Branches in a proactive manner, and managing and organizing cheque clearance activity and preparing, revising and follow-up the bank’s budget.

Major Duties

  • Plan and organise the work of treasury and cashiers, supervises staff providing growth opportunities
  • Ensure delivery of services to the required quality and timeliness.
  • Participate in developing, implementing, and evaluating plans, work processes, systems, and procedures to achieve annual goals, objectives, and work standards.
  • Properly maintain currency in secured areas within the vault
  • Co-sign cash to and from NBE
  • Manage cash movement of the bank & respond to cash requests from branches and kiosks in a proactive and more secured manner.
  • Ensure notes are sorted, bundled, signed, and maintained in the vault.
  • Manage liquidity of the bank & propose a remedy according to the findings.
  • Ensure the preparation of liquidity report and authorize their compliance
  • Keep the solvency and liquidity of the Bank at the required level
  • Perform other related duties as may be assigned by his supervisor.

Job Requirements


  • Bachelor’s degree in Accounting, Finance, Management, Economics, Business Administration, or related fields.

 Minimum Work Experience

  •  At least 4 years relevant experience with 2 years as CSO I/II level or equivalent     

How to Apply

Interested applicants who meet the above requirements can submit their application letter and updated CV and credentials in PDF format by clearly stating the position that you are applying for through